This incident has been resolved. The DNS traffic for London site is now resolving through the respective data-center itself.
Posted Jan 11, 2021 - 14:42 UTC
A fix has been implemented and we are monitoring the results.
Posted Jan 11, 2021 - 14:18 UTC
We are currently experiencing a service degradation for our BloxOne Threat Defence Cloud service in our London datacenter. DNS traffic will be automatically re-routed to the nearest site without loss of service. Our Engineering team is investigating and we'll follow up with more information as soon as we have it