DNS Traffic Re-route from the Sao Paulo based Points of Presence.

Incident Report for Infoblox

Resolved

This incident has been resolved.

Posted May 04, 2021 - 01:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 04, 2021 - 00:43 UTC

Update

We are continuing to investigate this issue.

Posted May 03, 2021 - 23:27 UTC

Investigating

We are currently experiencing a service degradation for our BloxOne Threat Defense Cloud service in the Sao Paulo region. While our Engineering team is investigating root cause and recovery, the DNS traffic will be automatically re-routed to the nearest site without loss of service. If you happen to experience any service interruption please contact our Infoblox global support

We understand the inconvenience you experience due to the unavailability, we are working actively to resolve it at the earliest.

Thank you for your patience.

Posted May 03, 2021 - 14:42 UTC

This incident affected: BloxOne Threat Defense (Business Cloud/Advanced) (DNS Resolution - São Paulo, Brazil).