Frankfurt Site DNS traffic re-routed
Incident Report for Infoblox


On Tuesday, 12 November 2019, the Frankfurt site was not serving DNS traffic for 1 hour and 10 minutes. It started at 11:41 PM PST and by 12:50 AM PST, 13 November 2019, the traffic to Frankfurt Site was re-routed to the nearest other Sites.

Customers may have experienced issues with DNS resolution and latency.We apologize to our customers whose services or businesses were impacted during this incident, and we are taking immediate steps to improve the platform’s performance and availability.


Infoblox Cloud platform was affected due to network congestion issues reported by Amazon Web Services in their Frankfurt Availability Zone.In an event of traffic impact, the services are routed to other Sites, in this particular case AWS services were down hence the traffic was not rerouted immediately.

We are planning to put more automation and health checks in place so that there is no impact in similar situation again.

Posted Nov 14, 2019 - 13:53 UTC

This incident has been resolved. Frankfurt Site is now serving DNS traffic
Posted Nov 12, 2019 - 21:54 UTC
Currently, the DNS traffic to Frankfurt Site is automatically re-routed to the nearest other Sites. Our engineers are working to restore the Frankfurt Site
Posted Nov 12, 2019 - 09:56 UTC