General Notice: NIOS-X Server: Kubernetes Version Upgrade
Kubernetes upgrades for NIOS-X servers began rolling out in phases in the last week of May 2025 and will continue through the end of June 2025. Updates follow the "Schedule Software Updates" settings on the Infoblox Portal.
Impact: Most deployments will see no impact (appliances and VMs). However, NIOS-X (BloxOne) Bare-metal deployments (i.e. Docker, containerd) may experience up to 15 minutes of service interruption. Bare-metal upgrades will be scheduled for weekends to minimize impact, unless a specific Software Update Schedule is already scheduled for a different day of the week.
Validation: The upgraded Kubernetes version, v1.30.9, can be verified by expanding the tags under servers on Infoblox Portal.
Note: In case of any issues following the upgrade, please refer to this Knowledge Base article or contact Infoblox Support.
Cloud Services Portal (CSP) Offline
Postmortem
ISSUE SUMMARY:
There was a temporary degradation on Wednesday, 19th February 2020 which resulted in the inability to access our Cloud Services Portal. There were two separate occurrences recorded on the same day. The first interruption started at 5:31 AM PST and ended at 5:42 AM PST lasting for 11 minutes. The succeeding event triggered at 6:28 AM PST and resolved at 6:40 AM PST lasting for 12 minutes.
We apologize to our customers whose services or businesses may have impacted during this incident. We have taken immediate steps to improve the platform’s performance and availability.
ROOT CAUSE AND REMEDIATION:
Infoblox Cloud CSP platform was affected due to high CPU usage. We immediately increased the number of Identity Service pods at the time and the average CPU utilization dropped, restoring service availability.
We will be increasing the CPU and memory limits in Production as the original values were low. We will also be adding horizontal auto-scaling to bring the pod counts up/down or as needed on demand.