Infoblox Threat Defense Cloud - Issues with default redirect services

Incident Report for Infoblox

Resolved

This incident is now resolved.
Posted Jan 30, 2025 - 20:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 30, 2025 - 18:04 UTC

Investigating

We are investigating an intermittent issue with the default redirect service that has a custom message and bypass code enable. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing.
Impact: Customers using this feature may experience intermittent time outs when redirected to default redirect page that has a custom message and bypass code enable.
We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/
Posted Jan 30, 2025 - 18:01 UTC
This incident affected: Infoblox Threat Defense (Business Cloud/Advanced) (Infoblox Portal - North America).