[General Notice] Scheduled Maintenance: Infoblox NIOS-X Server Platform Components

Between January 19 and 23 (UTC), phased upgrades will be performed on NIOS-X server platform components. These updates will follow the ‘Schedule Software Updates’ configuration set in the Infoblox Portal.

Impact: During this period, NIOS-X servers connected to Infoblox Cloud [https://portal.infoblox.com & https://portal.eu.infoblox.com] may report unhealthy status a couple of times, each lasting up to 2–3 minutes.

All other services will remain unaffected, and there will be no impact on protocol services.

Note: This update has also been communicated through the corresponding notification https://status.infoblox.com/incidents/yzmr4l8wf8f0

Infoblox Threat Defense Cloud - Issues with default redirect services

Incident Report for Infoblox

Resolved

This incident is now resolved.

Posted Jan 30, 2025 - 20:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 30, 2025 - 18:04 UTC

Investigating

We are investigating an intermittent issue with the default redirect service that has a custom message and bypass code enable. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing.
Impact: Customers using this feature may experience intermittent time outs when redirected to default redirect page that has a custom message and bypass code enable.
We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

Posted Jan 30, 2025 - 18:01 UTC

This incident affected: Infoblox Threat Defense (Business Cloud/Advanced) (Infoblox Portal - North America).