General Notice: NIOS-X Server: Kubernetes Version Upgrade

Kubernetes upgrades for NIOS-X servers began rolling out in phases in the last week of May 2025 and will continue through the end of June 2025. Updates follow the "Schedule Software Updates" settings on the Infoblox Portal.

Impact: Most deployments will see no impact (appliances and VMs). However, NIOS-X (BloxOne) Bare-metal deployments (i.e. Docker, containerd) may experience up to 5 minutes of service interruption. Bare-metal upgrades will be scheduled for weekends to minimize impact, unless a specific Software Update Schedule is already scheduled for a different day of the week.

Validation: The upgraded Kubernetes version, v1.30.9, can be verified by expanding the tags under servers on Infoblox Portal.

Note: In case of any issues following the upgrade, please refer to this Knowledge Base article or contact Infoblox Support.

DNS resolution issue in multiple PoP locations

Incident Report for Infoblox

Resolved

This incident has been resolved.

Posted Mar 30, 2025 - 22:40 UTC

Monitoring

We have implemented a fix for the affected Anycast IP addresses 52.119.40.100 and 103.80.5.100, and DNS traffic is now being resolved through the respective PoP sites. Additionally, the NIOS-X servers that were reporting unhealthy state connecting to the Portal now should be connected and showing healthy status.

Posted Mar 30, 2025 - 22:13 UTC

Update

We have implemented a workaround for the affected Anycast IP addresses 52.119.40.100 and 103.80.5.100, and the DNS traffic has been redirected to the nearest location.

Additionally, we identified NIOS-X servers that are connected to Infoblox Cloud (https://portal.infoblox.com) using the Anycast IP addresses mentioned above, may observe an unhealthy status. All other services remain unaffected, and there will be no impact on protocol services on these servers.

Posted Mar 30, 2025 - 20:12 UTC

Identified

The issue is likely to impact customers who are forwarding their DNS traffic using Anycast IP addresses 52.119.40.100 and 103.80.5.100. We are actively working with our network vendor to resolve the issue.

Workaround: Customers experiencing DNS resolution issues using Anycast IP addresses 52.119.40.100 and 103.80.5.100 are requested to forward their DNS traffic to our fully operational network infrastructure using Anycast IP addresses 52.119.41.100 and 103.80.6.100.

Posted Mar 30, 2025 - 19:38 UTC

Update

We are continuing to investigate this issue.

Posted Mar 30, 2025 - 19:08 UTC

Investigating

We are investigating an issue affecting DNS resolution in multiple PoP locations. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing.

Impact: Some customers may experience intermittent DNS resolution issues due to this.

We will provide updates on the progress of the investigation and resolution.

If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

Posted Mar 30, 2025 - 18:23 UTC

This incident affected: Infoblox Threat Defense (Business Cloud/Advanced) (DNS Resolution - Virginia, US, DNS Resolution - Ohio, US, DNS Resolution - California, US, DNS Resolution - London, GB, DNS Resolution - Tokyo, JP, DNS Resolution - Singapore, SG, DNS Resolution - Frankfurt, DE, DNS Resolution - São Paulo, Brazil, DNS Resolution - Mumbai, IN).