Resolved
We have successfully applied the fix for the reported issue, and post-resolution monitoring confirms that the system is stable and functioning as expected. The incident is now considered resolved.
Thank you for your patience and cooperation.
Posted Aug 08, 2025 - 20:09 UTC
Monitoring
The identified issue has been addressed, and the fix has been successfully applied. We are currently monitoring the results to ensure stability and effectiveness. Further updates will be shared as we progress.
Posted Aug 08, 2025 - 19:50 UTC
Identified
The issue has been identified, and we are currently working on applying the necessary fix with high priority. We appreciate your patience and will keep you informed of further progress.
Posted Aug 08, 2025 - 19:18 UTC
Investigating
We are investigating an issue affecting DNS resolution in multiple PoP locations. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers that are forwarding DNS traffic to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience slight DNS latency issues due to this. Additionally, some NIOS-X servers may Platform Management error status. We will provide updates on the progress of the investigation and resolution.
Posted Aug 08, 2025 - 18:44 UTC
This incident affected: Infoblox Threat Defense (Business Cloud/Advanced) (DNS Resolution - Virginia, US, DNS Resolution - Ohio, US, DNS Resolution - California, US, DNS Resolution - London, GB, DNS Resolution - Tokyo, JP, DNS Resolution - Singapore, SG, DNS Resolution - Frankfurt, DE, DNS Resolution - Sydney, AU, DNS Resolution - Toronto, CA, DNS Resolution - South Africa, ZA, DNS Resolution - São Paulo, Brazil, DNS Resolution - Mumbai, IN, DNS Resolution - Bahrain, DNS Resolution - Hyderabad, IN).